Services Overview
If you came here to find out what services David Anderson Consulting offers, a better
question might be, "What computer-related services don't you
offer?"
The services we currently perform are listed below. Being a client-driven
company, we will of course be adding to this list as our clients request new services.
- Network Design, Implementation, & Administration with expertise in Windows
- Hardware Upgrades
- Computer Parts & Systems Sales & Service
- Medium- & Long-Range IT Strategy Consultation
- Proactive Service Contracts/Agreements
- Hardware & Software Support, by Phone, via the Web
& at Your Site
- Onsite Training
- Remote Technical Support (see article below)
- Antivirus Monitoring and Remote Remediation Service (see
article below)
- Online Backup Available
Services Updates
Affecting Systems Received by DAConsult for
Service
Posted 7/17/2010
From time to time it happens that people abandon
their computers. We will consider a computer system as abandoned if
after completing the work we were asked to perform, the computer
remains in our office over 30 days. This policy applies to all
computers received by David Anderson Consulting and does not require
us to contact you. We try, but if you don't get the message, we
can't be held responsible. Abandoned systems will become ours to
do with as we please. Generally, this means they'll be recycled
whole, or disassembled for spare parts.
We Use ProvideChat to Keep In Touch!
Posted 3/24/2010
For some time now, we've had a "Live Chat" bug at
the top of each page in our site. This bug has been largely useless
because chat was always offline. Now, with the new changes in the
ProvideChat software, we're
finally able to use this software more readily. We can also now
recommend ProvideChat if you wish to add free, hosted, visitor chat
to your website.
Online Backup Available Now
Protect your files with DAConsult.net Internet Backup
Posted 11/5/2009, Updated 12/17/2009, 3/24/2010, 3/3/2010
& 1/5/2015
With backup, our motto is, "A file doesn't exist until there
are at least two copies of it." With this service, you
can kiss that worry goodbye!
We are partners with three major backup vendors:
Carbonite, Datto, and Nordic Backup.
Now, for the bad news. We don't
recommend this or any other online backup service for dialup users
because it's too slow for either backup or restore. We also don't
recommend this type of service for users whose Internet Service
Provider is satellite-based. The reasons for this are twofold.
First, backup time will be affected by upload speed, which for
satellite is generally not any better than dialup. Second, most
satellite-based Internet providers' access plans have a "fair use
policy" that limits how much data you can send and receive during a
given month. Initial backups and disaster recovery restores can
easily cause you to exceed whatever limits they impose. However, if
your backup needs are light, satellite can work,
especially if that initial backup is sent to a local USB hard drive
of sufficient size. We can make a local initial backup, then bring
the drive back to our data center, import that backup, and return
the drive to you. From then on, only the incremental backups will
have to cross the Internet. As long as that is sufficient to keep
you from violating your terms of service with your ISP, we're in the
clear.
Monitoring Free for 1st Year with
Antivirus Purchase!
Posted 11/1/2009
We find malware (malicious software) problems
everywhere. Malware breaches are sometimes caused by common things:
opening the wrong email, visiting the wrong websites, that kind of
thing. But with the advent of social networking and business
adoption of these sites as a means to advertise at no cost, we've
seen a proliferation of malware attached to them also.
For example, the Koobface worm masquerades on
Facebook as an update to your Adobe Reader software. It capitalizes
on the fact that most people have that software and that most people
don't read all of the messages they get. They just click Yes, OK, or
Upgrade and then they get infected.
When you buy Trend Micro's Worry Free Business Security
software from us for your business, in addition to free installation, we
will remotely monitor it for the first year. Give us a call and we'll talk about it.
Remote Support Available to Businesses at Home Rates!
Posted 3/18/2009, Updated1/26/2011, Updated 1/5/2015
In these tough economic times, folks want to save a
buck every chance they get. David Anderson Consulting is here to help. If
your business has Windows Small Business Server 2003-2011 or Windows Server
2012 Essentials, or Windows Server 2012 R2 with the Essentials Role
installed, we will set up the
Remote Web features within it to not only give you the ability to
connect to your computer from anywhere in the world, but also to allow us to
offer remote assistance to your users. If this isn't available to you,
that's OK. We still have a plan. You can use the "Support" link at the left to get us connected remotely so that we
can operate your keyboard and mouse. These secure remote-access methods work
very well and let us fix things quicker.
And now for the best part... When we work on your business
systems remotely, you qualify for the Home Rate! ($55/hr as of our last
update) So you can save money while getting your problems resolved even
faster. Give us a call and we'll talk about it.